Fashion Jewelry Warranty Guidelines
We are committed to providing high-quality fashion jewelry that lasts. To ensure customer satisfaction, we offer a 1-year limited warranty on our fashion jewelry collection. This warranty applies only to fashion jewelry and does not cover real flower jewelry.
Warranty Coverage & Claim Process
Eligibility & Coverage:
Our warranty covers plating and material defects in our fashion jewelry under normal wear conditions. We offer store credit based on the following terms:
- 0-6 months: 50% of the invoice value as store credit
- 6-12 months: 25% of the invoice value as store credit
(Store credit is valid for 6 months from the date of issuance.)
How to Claim Your Warranty:
- Capture a photo of the defective/tarnished item.
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Email us at contact@elnorah.com with:
- Your order number
- Photo evidence of the issue
- A brief description of the problem
- Self-ship the product to our official address and share the tracking details with us.
- Once we receive and inspect the item, the store credit will be issued as per the warranty terms.
Exclusions from Warranty:
This warranty does NOT cover:
- Damage, breakage, or tarnishing due to wear and tear
- Third-party resizing or alterations
- Loss of stones or crystals due to mishandling
- Damage to zirconia or other embellishments
- Warranty is not applicable on luxury handcrafted sets
Jewelry Care Tips:
To extend the life of your jewelry:
✔ Store in a dry, airtight container when not in use
✔ Avoid exposure to harsh chemicals, perfumes, and lotions
✔ Clean with a soft cloth after each use
We strive to provide high-quality and long-lasting jewelry. If you have any concerns, feel free to reach out to our team.